Refund & Cancellation

Thirty days to return anything unused. Damage in transit replaced free. No restocking fee on anything that is our fault.

Cancelling an order

If it has not shipped, tell us and we cancel with a full refund. Once it has gone out, it becomes a return.

Changing your mind

Anything unused and in its original packaging can come back within thirty days of delivery for a refund or an exchange. Email us first and we send return instructions. Return postage on a change of mind is paid by you.

Things we cannot take back

• Notebooks, planners or sketchbooks that have been written or drawn in
• Fountain pens that have been inked, unless they are faulty
• Opened ink bottles, paints or markers
• Sealing wax that has been melted

These are hygiene and resale rules rather than a trap. If something is faulty, it comes back regardless.

Damaged or leaking on arrival

Send a photo within seven days and we send a replacement free, or refund it if you prefer. Keep or recycle the damaged item. You do not need to post it back.

Faults

If a pen stops writing, a nib is misaligned, a binding comes apart or a zip fails in normal use within twelve months, tell us. We replace it or refund it, and we pay the postage.

Bundles

A bundle can be returned whole and unused within thirty days. If one item in a bundle is faulty, we replace that item rather than asking for the whole bundle back.

How refunds are paid

Refunds go back to the card or account you paid with, within two working days of the return arriving and being checked. Your bank then takes three to five working days, sometimes up to ten. On a change of mind return we refund the goods, not the original shipping, unless the return is because of our mistake.